How do I return an item? If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or store credit within 10 days of the shipping date. Please contact All Charged Up via our contact page here on the site to request an exchange or credit. We will gladly exchange or provide a store credit less the original shipping charge if this applies. Returned items must be new, with all packaging, parts, pieces, and manuals, in order for you to receive credit. Earpieces cannot be accepted back used under any terms due to the sanitary nature of the product. Returned items are your full responsibility until All Charged Up has received them into our warehouse and verified the condition of the product. Please insure your shipments, as we cannot be responsible for products damaged or lost in transit. A 35% restocking fee may be added to any return at All Charged Up's discretion.